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How koko110 Handles Your Personal Information

This Privacy Policy covers exactly what data we collect when you open an account, make a deposit via DANA, OVO, or GoPay, and use our lobby — and how we keep that data under your control.

Account data transparencyLocal wallet privacy: DANA, OVO, GoPaySecure data storageYour right to request changesIndonesia-focused scope
koko110 How koko110 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Requests

Team online

Live Chat

Open the live chat widget from your account dashboard to raise a privacy question, data correction request, or deletion enquiry directly with our support team.

Email Support

Send a written privacy request to our support email address found in your account settings. Include your registered phone number or e-wallet ID for faster verification.

Account Help Centre

Visit the Help Centre inside your account for step-by-step guidance on submitting a data access request, updating personal details, or reviewing cookie settings.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Our data practices are designed around the way Indonesian account holders actually use the platform — quick mobile deposits, regular e-wallet top-ups, and session-based lobby browsing. Here is how we handle each area with your account in mind.

Secure Storage

Your personal and transaction data is stored on encrypted servers. Access is restricted to authorised internal teams only, and no raw account data is exposed to third-party advertising networks.

Cookie Controls

Cookies on koko110 track your session state and lobby preferences — things like which game category you last browsed. You can manage or clear cookie consent from your browser settings at any time.

Retention Period

We hold your account data for as long as your account remains active and for a further period required by our operational obligations. When you close your account, we begin the retention wind-down process.

Data Correction Rights

If the name, phone number, or e-wallet details on your account are incorrect, contact support via live chat or email. We verify your identity before making any change to your registered information.

Common Questions About Your Privacy on koko110

These are the questions we hear most from account holders in Indonesia about how their data is handled, stored, and accessed — answered plainly.

We collect your name, email, phone number, and the e-wallet ID linked to your DANA, OVO, or GoPay account. Device and IP data is also logged at login to protect your account from unauthorised access.

Payment data is passed only to the relevant wallet processor to complete your transaction. We do not share your wallet identifiers with advertisers or unrelated third parties at any point.

Send a data access request through live chat or the support email shown in your account settings. Include your registered phone number so we can verify your identity before responding.

Yes. Submit a deletion request via the Help Centre or support email. Deletion is subject to any retention obligations we hold under our operational requirements, which vary by region and local law.

Cookies manage your session state and save lobby preferences — not personal identity data sold externally. You can adjust or clear cookie consent through your browser settings without losing your account access.

After account closure, we retain relevant records for the period required by our operational obligations. Once that period ends, your data is removed from active systems in line with our internal retention schedule.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.