Verifying Your koko110 Account
Account verification is how we make sure only you can access and withdraw from your koko110 balance. It is a one-time process that protects your wallet and speeds up every future withdrawal. We ask for a government-issued ID — a national ID card works — and a selfie that matches it. Upload both through the verification section in your account settings. Our
team reviews submissions and confirms the result via the support channel you used to submit. A verified account also removes withdrawal holds that sometimes apply to new accounts, so it is worth completing early.
- Open account settings — Log in and go to the verification section inside account settings. The upload fields for your documents appear there.
- Upload your ID — A national ID card is accepted. Make sure all four corners are visible and the text is clear in the photo.
- Submit your selfie — Take a clear selfie holding the same ID. Our system matches the face in your selfie to the photo on the document.
- Await confirmation — Our team reviews your submission. Once approved, withdrawal holds on your account are lifted and full cashier access is active.