Reference

How koko110 Handles Your Legal Rights

This page covers the legal framework that governs your account at koko110 — your rights, our obligations, and how the terms apply where local law in Indonesia permits access.

Account Terms ApplyIndonesia-Eligible RegionsDANA, OVO, GoPay ConditionsPolicy Contact AvailableJurisdiction-Dependent Access
koko110 How koko110 Handles Your Legal Rights
LEGAL CONTACT PATHS

Reach Us on Policy or Account Queries

If you have a question about how a specific clause applies to your account, or you need to request a copy of your transaction data, our support team handles both. You can reach us through live chat on the site, by email via the address listed in your account dashboard, or through the in-app message thread. For formal legal requests — such as data access or account closure — email is the preferred route so we can respond in writing.

Live Chat Open the chat widget from any page on koko110. Agents handle account and policy questions and can route formal requests to the right team.
Email Support Use the email address shown in your account dashboard for written requests. This is the correct channel for data access queries and formal legal correspondence.
In-App Message Log in on mobile and use the message thread under your profile to raise account or policy concerns. Responses are visible the next time you open the app.
ACCOUNT SECURITY PRACTICE

How We Protect Your Account and Data

Our security and data practices are built around your account — not abstract policy language. Here is what that looks like in practice across four areas. Players in Semarang and across Indonesia access the same protections from any device.

Data Handling

We collect only what is needed to run your account and process payments via DANA, OVO or GoPay. We do not sell your personal data to third parties.

Cookie Policy

Cookies on koko110 are used for session management and basic analytics. You can adjust cookie preferences in your browser without losing account access.

Retention and Deletion

Transaction and account records are kept for the period required by applicable financial and operational standards. You can request deletion of non-mandatory data via email support.

Account Verification

Before a withdrawal clears to your OVO or GoPay wallet, we verify account ownership. This step protects you from unauthorised fund movements on your account.

Common Legal and Policy Questions

These are questions we get regularly about how our terms work in practice — covering your rights, how to contact us about policy matters, and what to do if something on your account does not match what you expect.

Access depends on local law and your eligible region. We do not make legal determinations on your behalf — check what your local regulations permit before opening an account.

Send a written request to the email address in your account dashboard. We will confirm receipt and respond within the timeframe required by applicable data handling standards.

Payment records linked to your DANA, OVO or GoPay transactions are retained for the period required by standard financial record-keeping practice and are available to you on request.

Contact us immediately via live chat or email. We can flag the account, review recent activity and, where appropriate, pause withdrawals while the situation is assessed.

We notify you via the contact address on your account before material changes take effect. Continuing to use koko110 after that date means you accept the updated terms.

Yes. Submit a closure request by email. We will close the account and delete non-mandatory data while retaining only what is required under applicable financial and legal standards.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.